Cancellation policy

Cancellation Policy

Subscriptions

When you purchase a subscription you'll receive repeat deliveries based on the frequency you select (every 2, 4, 6 or 8 weeks). Your payment details are stored securely and you're charged for each delivery. Your subscription automatically renews at the end of each cycle until you cancel it.

You can cancel or modify your subscription at any time through your online account, using the same process you used to subscribe — there's no need to contact us. Cancelling won't affect any order that has already been dispatched. If you cancel after payment for a cycle has been taken but before that order has been dispatched, we'll refund you in full.

You also keep your statutory cooling-off rights: 14 days from receiving your first delivery, and a further 14 days following each renewal, during which you can cancel and receive a full refund for that renewal order (provided the products are returned in line with our Returns Policy).

For full details, see our Subscription Policy and Terms & Conditions. For any questions, contact us at help@jujuhome.uk.